1. Having trouble unlocking CenturionMail?

Are you typing in the Unlock Code or using the copy / paste functions (CTRL-C and CTRL-V)? If you are typing make sure that any 0's are typed in as zeros and not the letter. Better yet, try the copy / paste function as ensures that there is no typo.

If you're using the Copy / Paste function and still getting the error, there are three possibilities:

1. Make sure that you are not adding any spaces when you copy the unlock code. Try deleting any space before or after once you paste it into the box.

2. If that doesn't work, confirm that the Application Code listed is still the same as the one you sent us when you registered. It might be different if you changed systems or did any major system upgrade since that time. If it is different, you will need to request a new unlock code.

3. Finally, make sure you have Administrator rights on the system you are registering. You need administrator rights in order to unlock CenturionMail - see below.  This is particularly important in Windows VISTA.
 

2. Still Having trouble unlocking CenturionMail - Setting Admin Rights

If you've made sure that your unlock code has been entered correctly and still get a message saying that the unlock code is invalid, please try the following:

If you are using the Windows 7 or VISTA operating system.

1. Please go to C:/Program Files/CenturionMail/Cmapp.exe and right click on it.

2. Click on properties at the bottom of the menu then navigate to the “Compatibility” Tab.

3. On the bottom of the compatibility menu you will see “Privilege Level”

4. Check the box “Run this program as an administrator”

5. Click on “Apply” and “OK” and exit.

If you are running Outlook 2006 or Outlook 2007 using Windows 7 or VISTA then you will need also to run Outlook in the administrative mode as well.

1. Please go to C:/Program Files/Microsoft Office/Office12 (Note: Depending on your version could also be Office11)

2. Right Click on the Outlook.exe

3. Click on properties at the bottom of the menu then navigate to the “Compatibility” Tab.

4. On the bottom of the compatibility menu you will see “Privilege Level”

5. Check the box “Run this program as an administrator”

6. Click on “Apply” and “OK” and exit.

If you are using Windows XP, please be sure you have administrator rights to the registry and are not a “restricted or limited user”.

3.  Padlock Not Showing in Outlook

The "padlock" icon for CenturionMail's Outlook plug-in should appear in the message composing window after you select New Message or Reply or Forward an existing message. See image below, on the right hand side...

If you don't see it there are a couple of things to check:

1. Make sure you are using Microsoft Outlook and not Outlook Express. The plug-in is only available currently for Outlook. Outlook Express uses a completely different method for plug-ins and we will include it in future versions.

2. Check to see if you are using Word as your default email editor. In Outlook, select Tools, Options, Mail Format. If you use Word, the plug-in appears in the main Outlook window rather than the message composing Window. This is due to the fact that Word is a different program which doesn't incorporate Outlook plug-ins. You will need to select to encrypt before you select new message, reply, or forward - or deselect Word as your email editor.

3. If neither of these is the case, click on "Help", "About Microsoft Outlook" and finally "Disabled Items" to see if CenturionMail is. If CenturionMail is listed as a disabled item, please click on it and then "Enable".

4. If CenturionMail is NOT listed as a Disabled Item:
In Outlook please make sure under "View" , "Toolbars" that item "Standard" is checked. If you still can't see the icon, please go to the end of the Toolbar and click on show buttons on two rows as the icon may have been hidden.

4. Recipient Can't Receive Encrypted Attachment

If your recipient can't receive your CenturionMail encrypted attachment, check to see in what file format you sent it.

Most likely you sent it in the default ZIP file format. Some companies, however, block recepients from receiving this file format.

Try re-sending the encrypted message using the custom CEF file format. You can select this by selecting OPTIONS in the dialog window where you enter the password to be used for encrypting. In most cases this will solve the issue.

You can change the default file format for all encrypted message attachements by going to CenturionMail, Options, Preferences and selecting the Custom File Extension - which is by default CEF.

 

5. The Advantage of using the CEF File Format

A lot of companies have recently indicated that they are finding it advantageous to use the CEF (custom) file format as the default format for their encrypted emails rather than ZIP.

The advantage is that this format is never blocked by the recipients server while ZIP files can often be blocked.

The recipient can still open the CEF encrypted file without installing any additional software - although they do need to rename the file before reopening. Instructions for doing this are automatically included in the unecnrypted portion of the email.

Even, more convenient though, is if the recipient installs the very small "Open CEF" utility - which will allow them to open any CEF file directly by clicking on it.

The Open CEF utility can be downloaded free of charge from the following link:

http://www.centurionsoft.com/docs/opencef.exe

The file is only 53k and installs within seconds. Also, anyone that has CenturionMail 3.0 installed will already be able to read CEF files automatically.